Client References

Every year, KSG conducts a management assessment program with each of our clients. The process, which includes a formal assessment survey, analysis of responses, and mutual discussion, is in place to ensure that our clients' expectations are being met or exceeded, and to proactively identify upcoming changes in their needs. We are proud to share unedited comments from recent client assessment surveys:

  • I believe that KSG has gone above and beyond what I might have expected of a management firm. With my interactions, anything I needed was handled, any concerns I had were addressed. Never once was I told "Sorry — that's not in our contract." This willingness to address the needs at hand reflect a high level of professionalism and continued commitment to our organization overall. Thank you! (January 2010)

  • For the past year I have had the pleasure of working with Jackie King through serving on the board for AVDA. Jackie does an exceptional job managing our trade association. She is knowledgeable, professional and attentive to details. Jackie is the type of person who makes others look good through her hard work and professionalism. I would highly recommend Jackie and her company to any industry group or association looking for a professional manager; and for any associations that are self-managed; you don't know what you are missing by not having Jackie on your team! (May 2010)

  • I feel the KSG (Fred and Cynthia especially) have exceeded our expectations through the transition from Carol and her group. I cannot praise their efforts enough on this nearly seamless transition. (January 2010)

  • Overall, KSG does a fantastic job. If a problem or concern has come up, I appreciate the "can do" attitude of KSG. (January 2010)

  • Fred brought his "A" game to the table when his firm took on WSTD, and we have never looked back. Every day, every conference, every task at hand is given his complete attention. Fred has made WSTDA complete providing a great association with great management. (February 2010)

  • Overall I feel KSG does a very good job and stays on top of the industry trends and keeps PIDA up to date and assists with our growth and making sure we are on top of the industry changes. I also feel Steve does a great job being our spokesperson and president of PIDA. (February 2010)

  • Overall very satisfied with KSG Management services provided and results. (February 2010)

  • I believe that KSG has done a very good job supporting SCAA. I think it was evident in the fact that SCAA directors felt that the organization would be better in the long run and thus rehired KSG. (December 2010)

  • I really appreciate the flexibility and consistently quick responsiveness KSG has shown over the years. It makes me feel like NSGIC is the only organization they support, and I know that is not true. (January 2010)

  • KSG has been tremendous in conference support and management. (January 2010)

  • KSG is doing a terrific job. I'm very impressed with the level of effort and dedication. In addition to this survey I feel KSG does a very good job listening to member needs, suggested comments and providing feedback to those questions/comments. Keep doing what you are doing. (January 2010)